Recovery Support Specialist Customer Service & Call Center - Mesa, AZ at Geebo

Recovery Support Specialist

Job Details Title:
Recovery Support Specialist (RSS)/Driver IISalary Range:
$15.
60-$20.
60 Plus BenefitsCredentials:
BHT/BHPP FLSA Classification:
Non-ExemptReports to:
Assistant Site Manager Hours per Week Expected:
20 to 40 hoursSupervises:
None Full/Part-time:
Full/Part-time Purpose of Position:
Recovery Support Specialists (RSS)/Non-Driver II staff accompany approved drivers in transporting members locally using company vans.
As Behavioral Health Technicians (BHT's), RSS/Non-driver II staff are advanced level peer support workers who provide screening, assessment, individualized service planning, life skills training, advanced coping skills training, electronic health record documentation, case management, crisis intervention, individual and/or group recovery services to members living with general and/or severe mental illness in a day treatment setting.
BHT's are responsible for contributing to and creating a recovery-focused environment while supervising and monitoring members while in the treatment milieu.
BHT's provide meaningful input in daily staffing for the purpose of ensuring quality member care and provide information to members on behavioral health concerns.
BHT's collaboratively create individualized service plans (ISP) with members based on the S.
T.
A.
R.
Core Competencies Checklist which was derived from SAMHSA's core competencies model for peer support workers.
BHT's make appropriate referrals to internal programs and/or other community based organizations as needed.
BHT's assist in training interns, volunteers or new hires.
BHT's utilize verbal and behavioral de-escalation techniques.
Essential Functions:
oAssist in a 10 passenger van to transport members from/to home, clinic, centers, field trips, etc.
oWelcome members and visitors to the center and assist as needed.
Ensures all members sign-in and sign-out.
oFacilitates and documents groups to teach skill building for independent living skills, socialization, health andowellness, understanding and reducing impact of mental illness, making friends, advocacy, etc.
oCompletes group sheets, data entry and paperwork as needed.
oEnsures that the center is clean and confirms all chores are properly done by members, teaching skills as needed, and writing out S.
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A.
R.
dollars upon proper completion.
oAll supply doors must be locked or observed at all times.
oEnsures center rules are being followed by all members and guests to provide a healthy learning environment.
oAssists with intakes, outreach, and coordination with clinical team, family, and primary care physician as needed.
oResolves member concerns.
Implements crisis intervention as needed.
Follow through with disruption policy as needed.
oBHT's collaboratively create individualized service plans (ISP) with members based on the S.
T.
A.
R.
Core Competencies Checklist which was derived from SAMHSA's core competencies model for peer support workersoBHT's assist in training interns, volunteers or new hires.
oFacilitates social and recovery groups; one-on-one's; and required documentation.
oAttends staff meetings and training classes.
oParticipates in the program and makes it a fun atmosphere for everyone.
oAppraise management of any conflicts/suggestions relating to S.
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A.
R.
policy/programs.
oOther duties as assigned:
oSit in on staffing'soFood Share/Hygiene shoppingoDo the daily group board and daily GDPoWeekly schedulesoAssist with monthly outing schedulesoSchedule groupoPlan field trips and arrange for fundingoComtransoPick-up and serve lunchoClean kitchen after lunchoTrain staff and new hiresoClean bathrooms and around center when neededoOpen in the AM and set up breakfastoSit in and cover receptionist areaoEnsure that members complete choresoFacilitate art groups and order and store suppliesoResponsible for maintaining credit card and receiptsoFuel vansoPick up donationsoEnsure that center is clean and properly closed down at the end of dayCompany Driver? YesSafety Sensitive? YesTransports Clients? YesRequirements Physical Requirements:
SittingStandingWalkingClimbing/BalancingReaching - with Arms & HandsStooping/Kneeling/Crouching/CrawlingTalkingHearingFeeling/TouchingVision (Close, Peripheral, Depth, Ability to Adjust Focus)Lifting up to 10 lbs.
Lifting 10-25 lbs.
Lifting 25-50 lbs.
Lifting more than 50 lbs.
Education GED or High School Diploma x Required / Preferred
Experience:
oMust have a personal lived experience of mental health and/or substance abuse issues and is living in recovery and willing to share their experience to assist others.
BHT Job
Qualifications:
oA Bachelor's Degree in a Behavioral Health related discipline;oAn unrelated Bachelor's Degree and one (1) year of full-time behavioral health work experience;oAny Associates Degree and two (2) years of full-time behavioral health work experience;oMust maintain a valid Arizona Driver's License and maintain personal auto insurance.
oMotor Vehicle Record clearance required.
oMust be eligible and/or have a valid Fingerprint Clearance Card through the Arizona Department of Public Safety.
Or BHPP Job
Qualifications:
oAssociate's Degree and one (1) year of full-time behavioral health work experience; oEighteen (18) college credit hours in a behavioral health discipline and two (2) years of full-time behavioral health work experience; OroA high school diploma or GED and four (4) years of full-time behavioral health work experience; OroA high school diploma or GED and two (2) years of full time experience at S.
T.
A.
R.
oMust maintain a valid Arizona Driver's License and maintain personal auto insurance.
oMotor Vehicle Record clearance required.
oMust be eligible and/or have a valid Fingerprint Clearance Card through the Arizona Department of Public Safety.
Knowledge, Skills & Abilities:
oMust be able to handle several tasks at onceoGood communication and follow-up skillsoMust demonstrate excellent rapport with membersoComputer/typing skills a mustoSpecialty in the Arts i.
e.
Crafts, Drawing, Painting, Ceramics or Pottery Professional Certifications & Licenses:
None Required / Preferred Other requirements:
Self-identify as a Peer by the International Association of Peer Supporters (I NAPS)Or Mental Health America definition and/or have (or have had a history) of aMental Health/Behavioral Health or Substance Use/Abuse Diagnosis(Bona Fide Occupational Qualification) x RequiredPeer Certification x PreferredAt least 21 years of age (Bona Fide Occupational Qualification) x RequiredValid AZ Driver's License x RequiredCPR/First Aid Certification x PreferredCovid-19 Vaccine x RequiredCriminal Background Verification x RequiredPre-Hire and Random Drug/Alcohol Screening x RequiredPersonal Vehicle x Preferred Recommended Skills Behavioral Medicine Cpr Case Management Clinical Works Communication Crisis Intervention Estimated Salary: $20 to $28 per hour based on qualifications.

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