Clinical Support Assistant Customer Service & Call Center - Mesa, AZ at Geebo

Clinical Support Assistant

Mesa, AZ Mesa, AZ Full-time Full-time 10 days ago 10 days ago 10 days ago Primary City/State:
Mesa, Arizona Department Name:
Outpatient Observation Unit Work Shift:
Day Job Category:
Administrative Services Find your path in health care.
Operating a hospital is more than IV bags and trauma rooms.
One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients.
Apply today.
As a Clinical Support Assistant for the Outpatient Observation departments you will be an integral part in supporting the service line.
This position provides clerical and administrative services that at times may require discretion and judgement abilities.
This role provides timecard editing, scheduling, field file management and compiling compliance audits to support the service line.
Take the next step of your journey and join our amazing team and help us continue in the provision of exceptional and compassionate care.
This is a part time, day shift opening and the hours can be flexible between 8am-12pm for 5 Days per week for 24 hours per week.
No weekends required! Your pay and benefits are important components of your journey at Banner Health.
Banner Health offers a variety of benefits to help you and your family.
We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.
Banner Baywood Medical Center is a 332-bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona.
We provide complete acute care services including cancer, stroke, women's health, rehabilitation, emergency medicine and surgery.
In addition, our orthopedic unit has earned repeated recognition as having one of the Top 100 Orthopaedic Programs in the U.
S.
by The Health Network and HCIA, Inc.
POSITION SUMMARY This position provides clerical and administrative services and assistance requiring occasional discretion and judgement.
This position will support the service line or department Director with timecard editing, field file management and occupational health tracking.
This position will track equipment as appropriate.
This position will assist with compiling audits and compliance reports as well as submitting security requests for system access for team members.
This position will create onboarding schedules and new hire activities.
CORE FUNCTIONS 1.
Provides advanced administrative support for an executive or large/complex department or provides advanced/specialized business support.
Demonstrates excellence in organization, communication and human relations skills.
Demonstrates strong understanding of office or area practices, procedures and business terminology.
Demonstrates speed and accuracy with word processing.
Shows ability to organize, prioritize and multi-task workload in a fast-paced environment.
2.
Provides customer service skills.
Excellence in advanced administrative skills such as dictation, transcription, presentation development and meeting planning; or excellence in advanced business support skills such as data management, compilation and manipulation.
3.
Uses established policies and general instructions and procedures to resolve a variety of problems.
Chooses best alternative from group of known possibilities.
Maintains records and/or files for assigned area.
Ensures appropriate documentation is timely and accurately entered in the departmental application.
4.
Prepares, collates, and distributes various reports in a timely and accurate manner.
Demonstrates ability to complete or handle recurring department projects or one-time projects, as directed by supervisor.
Prioritizes and organizes own work.
Uses discretion to modify work practices to achieve results or improve efficiency.
Receives high- level work direction, with after the fact review.
5.
May provide clerical and administrative support to department staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.
MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge.
Employees working at Banner Behavioral Health Hospital or BTMC Behavioral must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
Significant experience, typically gained through 3 years relevant work experience.
Working knowledge of clerical and administrative services as normally demonstrated through three years administrative support experience.
Must have the ability to follow oral and written directions as they relate to the functions listed above.
Must have excellent oral, written and interpersonal communication skills to effectively interact with department personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins.
Must have a working knowledge of personal software package to perform the clerical and administrative functions described above.
Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.
PREFERRED QUALIFICATIONS Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment.
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Estimated Salary: $20 to $28 per hour based on qualifications.

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