Manager, Service, Main Shop, Mesa, AZ
3.
7 Mesa, AZ Mesa, AZ Full-time Full-time $101,086 - $137,174 a year $101,086 - $137,174 a year Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona.
We are a third-generation family-owned company with over 3,700 employees across 30
locations throughout Arizona, Nevada and portions of Eastern California.
We are a diverse group of people, but we all share an inspiring vision to BE THE BEST.
That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:
Competitive Pay Vacation & Sick Leave Medical/Dental/Vision 401(k) Tool Discounts/Tool Insurance Technical Training & Professional Development Classes And More JOB DETAILS:
Shift 1st/Day Shift Location In-Office Schedule Schedule to be provided by leader.
Salary Range $101,086 - $137,174 Annually JOB
Summary:
Develop and maintain the best possible relationship between the client and the Service operation while protecting the best interests of both parties.
Create and maintain a climate that results in positive client and employee relations.
Plan, direct, organize, coordinate, and control assigned service operations.
Responsible for managing Service Key Performance Indicators (KPI's) to include Profit and Loss, WIP and technician productivity.
Maintain work force, equipment, and supplies to insure adequate standards of quantity and quality workmanship.
Assume responsibility for evaluating employees, meeting production schedules, following and developing systems and procedures, practicing effective oral and written communication, and making decisions within established guidelines.
Maintain a high degree of organizational skills to manage diverse, complex, and high-volume operations.
Essential Functions:
Keeps the Service Management informed about Service activities and problems.
Handles customer questions and concerns promptly and in accordance with company policy.
Correctly advises and answers questions involving company policy including warranty adjustments, parts returns, credit and finance and rentals.
Develops, maintains, and supports high quality standards for project personnel.
Maintains Empire's reputation as an ethical company.
Ensures that a service history is maintained on each customer machine.
Responsible for managing Service Key Performance Indicators (KPI's) to include Profit and Loss, WIP and technician productivity.
Directs, instructs, and develops Lead people to plan and organize work.
Communicates with supervisors to ensure that work assignments are carried out on schedule and within acceptable quality standards.
Maintains good employee relations.
Reviews and approves all employee changes.
Continually plans and forecasts workforce, facility, and equipment requirements.
Ensures that work force, equipment, and supplies are adequate for continually providing the quantity and quality of work demanded within assigned work areas.
Oversees staff responsible for daily client contact and prompt handling of client problems.
Cooperates with personnel in other work centers and departments.
Develops staff to review and approve input information for time, parts, methods and sublet to company information systems.
Oversees staffs that approves work order reviews and are responsible for final review, closing, crediting, and recharging of all work orders in work center.
Determines, within company policy guidelines, warranty, rework, and policy charges.
Assumes ultimate responsibility for accuracy and credibility of billings.
Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
Work safely at all times.
Adhere to all applicable safety policies.
Comply with all company policies, procedures, and standards.
ADDITIONAL
Responsibilities:
Maintains and supports Empire Pride and Safety First.
Formulates Service Department objectives and expense forecasts.
Operates within the forecasted budget.
Controls work and efficiency by use of standard times, flat rates, and control reports to insure orderly and profitable workflow.
Maintains work center cost control.
Adheres to all applicable safety policies and complies with all company policies and procedures.
Submit and complete timely reports as needed or required.
Must be able and willing to accept, communicate, and enforce company policies, procedures, and regulations.
Works within and promotes corporate values.
KNOWLEDGE SKILLS AND ABILITIES:
Must have interpersonal, management, organization, and planning skills sufficient to direct the assigned mining operation at an acceptable level of productivity and maintain excellent customer relations.
Must have technical knowledge of Caterpillar product repair.
Must be able to utilize computer-based service and work order management systems.
Ability to maintain consistent attendance.
EDUCATION AND
Experience:
Proof of high school diploma or General Education Degree (GED).
Bachelor's Degree in Business or related field and/or equivalent experience (5-10 yrs.
) Previous general management experience in a Caterpillar Dealer Service Department preferred.
Minimum 5 years' experience repairing, reconditioning, and operating Caterpillar machines.
Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
The employee is occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
This position is designated as a Safety-Sensitive Position.
A Safety-Sensitive Position includes tasks or duties that the employer in good faith believes could affect the safety or health of the employee performing the task or others, which includes any of the following:
operating a motor vehicle, other vehicle, equipment, machinery or manufacturing process, the malfunction or disruption of which could result in injury or property damage; performing duties in the residential or commercial premises of a customer, supplier or vendor; working in any occupation subject to federal safety regulations.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
The noise level in the work environment is usually office moderate.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Mesa, AZ Mesa, AZ Full-time Full-time $101,086 - $137,174 a year $101,086 - $137,174 a year Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona.
We are a third-generation family-owned company with over 3,700 employees across 30
locations throughout Arizona, Nevada and portions of Eastern California.
We are a diverse group of people, but we all share an inspiring vision to BE THE BEST.
That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:
Competitive Pay Vacation & Sick Leave Medical/Dental/Vision 401(k) Tool Discounts/Tool Insurance Technical Training & Professional Development Classes And More JOB DETAILS:
Shift 1st/Day Shift Location In-Office Schedule Schedule to be provided by leader.
Salary Range $101,086 - $137,174 Annually JOB
Summary:
Develop and maintain the best possible relationship between the client and the Service operation while protecting the best interests of both parties.
Create and maintain a climate that results in positive client and employee relations.
Plan, direct, organize, coordinate, and control assigned service operations.
Responsible for managing Service Key Performance Indicators (KPI's) to include Profit and Loss, WIP and technician productivity.
Maintain work force, equipment, and supplies to insure adequate standards of quantity and quality workmanship.
Assume responsibility for evaluating employees, meeting production schedules, following and developing systems and procedures, practicing effective oral and written communication, and making decisions within established guidelines.
Maintain a high degree of organizational skills to manage diverse, complex, and high-volume operations.
Essential Functions:
Keeps the Service Management informed about Service activities and problems.
Handles customer questions and concerns promptly and in accordance with company policy.
Correctly advises and answers questions involving company policy including warranty adjustments, parts returns, credit and finance and rentals.
Develops, maintains, and supports high quality standards for project personnel.
Maintains Empire's reputation as an ethical company.
Ensures that a service history is maintained on each customer machine.
Responsible for managing Service Key Performance Indicators (KPI's) to include Profit and Loss, WIP and technician productivity.
Directs, instructs, and develops Lead people to plan and organize work.
Communicates with supervisors to ensure that work assignments are carried out on schedule and within acceptable quality standards.
Maintains good employee relations.
Reviews and approves all employee changes.
Continually plans and forecasts workforce, facility, and equipment requirements.
Ensures that work force, equipment, and supplies are adequate for continually providing the quantity and quality of work demanded within assigned work areas.
Oversees staff responsible for daily client contact and prompt handling of client problems.
Cooperates with personnel in other work centers and departments.
Develops staff to review and approve input information for time, parts, methods and sublet to company information systems.
Oversees staffs that approves work order reviews and are responsible for final review, closing, crediting, and recharging of all work orders in work center.
Determines, within company policy guidelines, warranty, rework, and policy charges.
Assumes ultimate responsibility for accuracy and credibility of billings.
Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
Work safely at all times.
Adhere to all applicable safety policies.
Comply with all company policies, procedures, and standards.
ADDITIONAL
Responsibilities:
Maintains and supports Empire Pride and Safety First.
Formulates Service Department objectives and expense forecasts.
Operates within the forecasted budget.
Controls work and efficiency by use of standard times, flat rates, and control reports to insure orderly and profitable workflow.
Maintains work center cost control.
Adheres to all applicable safety policies and complies with all company policies and procedures.
Submit and complete timely reports as needed or required.
Must be able and willing to accept, communicate, and enforce company policies, procedures, and regulations.
Works within and promotes corporate values.
KNOWLEDGE SKILLS AND ABILITIES:
Must have interpersonal, management, organization, and planning skills sufficient to direct the assigned mining operation at an acceptable level of productivity and maintain excellent customer relations.
Must have technical knowledge of Caterpillar product repair.
Must be able to utilize computer-based service and work order management systems.
Ability to maintain consistent attendance.
EDUCATION AND
Experience:
Proof of high school diploma or General Education Degree (GED).
Bachelor's Degree in Business or related field and/or equivalent experience (5-10 yrs.
) Previous general management experience in a Caterpillar Dealer Service Department preferred.
Minimum 5 years' experience repairing, reconditioning, and operating Caterpillar machines.
Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
The employee is occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
This position is designated as a Safety-Sensitive Position.
A Safety-Sensitive Position includes tasks or duties that the employer in good faith believes could affect the safety or health of the employee performing the task or others, which includes any of the following:
operating a motor vehicle, other vehicle, equipment, machinery or manufacturing process, the malfunction or disruption of which could result in injury or property damage; performing duties in the residential or commercial premises of a customer, supplier or vendor; working in any occupation subject to federal safety regulations.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
The noise level in the work environment is usually office moderate.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment.
Estimated Salary: $20 to $28 per hour based on qualifications.
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