Dispatcher/Customer Service
AZ Patient Transport Company AZ Patient Transport Company Mesa, AZ Mesa, AZ Part-time Full-time Part-time Full-time $18 - $28 an hour $18 - $28 an hour 1 day ago 1 day ago 1 day ago About us AZ Patient Transport Company is a growing business in the East Valley.
We are professionals in the industry that focus on safety, timliness, and patient care while giving our employees oportunities to grow with us.
Job Overview:
We are seeking a dedicated and efficient Customer Service Representative/Dispatcher to join our Non-Emergency Medical Transportation (NEMT) team.
The ideal candidate will be responsible for coordinating and scheduling transportation services for clients, ensuring timely and safe transportation to medical appointments, and providing exceptional customer service.
This position is primarily a weekend position with the option of work during the week.
Key
Responsibilities:
Communication and Coordination:
Handle incoming calls and inquiries from clients, healthcare providers, and drivers.
Communicate effectively to coordinate transportation schedules and respond to service requests.
Scheduling and Dispatching:
Schedule and dispatch vehicles and drivers for non-emergency medical trips.
Monitor ongoing trips to ensure on-time service and address any delays or issues.
Record Keeping:
Maintain accurate records of transportation schedules, client details, and driver information.
Ensure compliance with all relevant healthcare laws and transportation regulations.
Problem-Solving:
Address and resolve client complaints and concerns promptly.
Provide solutions for transportation challenges and adjust schedules as necessary.
Customer Service:
Deliver high-quality customer service, ensuring client satisfaction and building strong relationships with healthcare providers and clients.
Safety and Compliance:
Ensure that all transportation services comply with safety standards and legal requirements.
Stay informed about changes in healthcare transportation regulations.
Qualifications:
High school diploma or equivalent; further education or certification is a plus.
Proven experience as a dispatcher, customer service representative, or relevant role in transportation or healthcare services.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Familiarity with dispatch software and GPS tracking systems is preferred.
Understanding of NEMT services and healthcare transportation regulations.
Ability to work in a fast-paced environment and handle stressful situations.
Employment Type:
Full-Time/Part-Time Application Process:
Interested candidates should submit a resume and cover letter detailing their qualifications and experience.
Provide application submission details or a link to the application portal.
Job Types:
Full-time, Part-time Pay:
$18.
00 - $28.
00 per hour Expected hours:
20 - 40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
10 hour shift 12 hour shift 8 hour shift Day shift Every weekend Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are professionals in the industry that focus on safety, timliness, and patient care while giving our employees oportunities to grow with us.
Job Overview:
We are seeking a dedicated and efficient Customer Service Representative/Dispatcher to join our Non-Emergency Medical Transportation (NEMT) team.
The ideal candidate will be responsible for coordinating and scheduling transportation services for clients, ensuring timely and safe transportation to medical appointments, and providing exceptional customer service.
This position is primarily a weekend position with the option of work during the week.
Key
Responsibilities:
Communication and Coordination:
Handle incoming calls and inquiries from clients, healthcare providers, and drivers.
Communicate effectively to coordinate transportation schedules and respond to service requests.
Scheduling and Dispatching:
Schedule and dispatch vehicles and drivers for non-emergency medical trips.
Monitor ongoing trips to ensure on-time service and address any delays or issues.
Record Keeping:
Maintain accurate records of transportation schedules, client details, and driver information.
Ensure compliance with all relevant healthcare laws and transportation regulations.
Problem-Solving:
Address and resolve client complaints and concerns promptly.
Provide solutions for transportation challenges and adjust schedules as necessary.
Customer Service:
Deliver high-quality customer service, ensuring client satisfaction and building strong relationships with healthcare providers and clients.
Safety and Compliance:
Ensure that all transportation services comply with safety standards and legal requirements.
Stay informed about changes in healthcare transportation regulations.
Qualifications:
High school diploma or equivalent; further education or certification is a plus.
Proven experience as a dispatcher, customer service representative, or relevant role in transportation or healthcare services.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Familiarity with dispatch software and GPS tracking systems is preferred.
Understanding of NEMT services and healthcare transportation regulations.
Ability to work in a fast-paced environment and handle stressful situations.
Employment Type:
Full-Time/Part-Time Application Process:
Interested candidates should submit a resume and cover letter detailing their qualifications and experience.
Provide application submission details or a link to the application portal.
Job Types:
Full-time, Part-time Pay:
$18.
00 - $28.
00 per hour Expected hours:
20 - 40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
10 hour shift 12 hour shift 8 hour shift Day shift Every weekend Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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