Front Desk Agent
3.
7 Mesa, AZ Mesa, AZ Full-time Full-time $16 - $18 an hour $16 - $18 an hour 3 days ago 3 days ago 3 days ago Responsibilities of a Front Desk Agent:
Anticipates and responds to guests in a friendly and positive manner.
Responsible for providing the highest level of service.
Process check-ins and check-outs, verify billing, create reservations, and process special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
Understands and follow all IHG Brand Standard compliancy Accountable for accurately balancing all revenue sources and completing daily financial reports.
Monitors room availability, follows restrictions, and all booking policies and procedures.
Drives sales and maximizes revenue by up-selling rooms and amenities.
Follow policies and standards when handling cash and processing financial transactions.
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Produces required volume of work by planning, organizing and prioritizing work duties.
Adhere to an atmospheric checklist to help make the front desk aesthetically pleasing, including laundry functions as directed.
Identifies and resolves problems in a timely manner.
All other duties as assigned.
Qualifications Experience in the hotel industry, IHG preferred Customer Service experience Ability to work Weekends and Holidays Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates) Availability to work each day of the week Ability to carry and lift of files and office items up to 30 lbs.
Material/Equipment Used Standard office equipment including but not limited to:
computer, telephone, copier, cash register, PC, and fax machine Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour Expected hours:
32 - 40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift
Experience:
Hospitality:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Mesa, AZ Mesa, AZ Full-time Full-time $16 - $18 an hour $16 - $18 an hour 3 days ago 3 days ago 3 days ago Responsibilities of a Front Desk Agent:
Anticipates and responds to guests in a friendly and positive manner.
Responsible for providing the highest level of service.
Process check-ins and check-outs, verify billing, create reservations, and process special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
Understands and follow all IHG Brand Standard compliancy Accountable for accurately balancing all revenue sources and completing daily financial reports.
Monitors room availability, follows restrictions, and all booking policies and procedures.
Drives sales and maximizes revenue by up-selling rooms and amenities.
Follow policies and standards when handling cash and processing financial transactions.
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Produces required volume of work by planning, organizing and prioritizing work duties.
Adhere to an atmospheric checklist to help make the front desk aesthetically pleasing, including laundry functions as directed.
Identifies and resolves problems in a timely manner.
All other duties as assigned.
Qualifications Experience in the hotel industry, IHG preferred Customer Service experience Ability to work Weekends and Holidays Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates) Availability to work each day of the week Ability to carry and lift of files and office items up to 30 lbs.
Material/Equipment Used Standard office equipment including but not limited to:
computer, telephone, copier, cash register, PC, and fax machine Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour Expected hours:
32 - 40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift
Experience:
Hospitality:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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