Professional Expert Office/Customer Support Assistant
Professional Experienced Office/ Customer Service Assistant
241 E. 1st. Ave. Apt# 20
Mesa, AZ 85210
I, Tawny Schultz, a Manager with strong customer relations and conflict resolution skills. I have excellent communication skills and have high call volume andvanced multi-line phone usage skills. I have extroadinary organization skills and I am an expert with file & data entry maintainance, Also, I am extremely advanced and familiar with Accounting & Payroll Services along with Dispatching & Scheduling Appointments.
Neitzel & Associates - Mesa, AZ May 2013 to August 2013
Each day in the morning. I ordered all office supplies or work orders as needed. I answered all incoming calls and was responsible for faxing and scanning and filing all documents. I also was responsible for handling scanning spreadsheets for sales for my manager.
Labor Ready - Gibert, AZ
Customer Service Representative
December 2012 to February 2013
I greeted everyone that came into the Labor Ready Office in a timely fashion. I was responsible for scheduling and dispatching all Work Order's placed by Customer's/ Clientele of Labor Ready. I managed all new applicant's files and required Tescor Testing to proceed for hire. I was also responsible for paying out each Laborer that was scheduled and dispatched to a job site that day based on their hourly wage and hours worked.
Liberty Pawn & The Jewelry Buyers - Mesa, AZ
Customer Service Associate
May 2011 to March 2012
Greeted customers in a timely fashion and determined their needs. Built relationships with all customers and the community to promote long-term business growth.
Advantage Sales Marketing - Glendale, AZ
April 2010 to January 2011
Shared product knowledge and sold merchandise based on customer’s needs. I informed customers about sales promotions and recommendations.
IHHS ( In Home Supportive Services) - West Covina, CA
May 2009 to June 2010
I assisted with personal care, meals, housekeeping, medication reminders, grocery shopping, and escorted to doctor appointments. I engaged in daily activities including organizing mail, managing appointments, reading newspaper, and excersising. .
Delta Mechanical - Mesa, AZ
Dispatcher/ Appointment Scheduler
October 2007 to July 2008
Returned all routine and general customer calls in a timely manner. Placed special merchandise orders for customers and scheduled installation appointments per customers request.
Compass Bank-Tempe AZ
Customer Service Representative
August 2006 to September 2007
I type 50-80 words per minute and 60-80 on average calls per day. Documented all inquiries thoroughly and resolved customers problems efficiently. Referred any inbound customer calls that had unresolved issues to designated departments to be resolved efficiently and correctly.
Diploma in Studied: English Literature, Marine Biology, Phsychology and Socialogy,
Advanced Algebra II, and the French Language
Glendora High School - Glendora, CA
2001 to 2003
Data Management, Store Maintenance, Ability File/Record Maintenance, Trusted Key Holder, Credit Card Processing, Multi-Line Phone Usage, ` Inventory Control Familiarity, Floor Design and Visual Displays,Microsoft Word, Excel, Works, and PowerPoint
Employee Of The Month
Customer Service Initial Training
August 2006 to Present
For successfully completing all coursework and training for Compass Customer Service New Hire.
Food Service Worker I.D. Card
February 2013 to April 2016
Maricopa County Enviromental Health Food Handlers LicenseADDITIONAL INFORMATION
Neitzek and Associates Owner Larry Gastlum (480) 844-1845
Labor Ready Manager Anthony Blazon: (480) 580-0545
Nordic Tribe Plumbing Owner Andy Christensen: (480) 580-0545