Customer Service

MELISSA LYNN MENDEZ
825 W. Kiowa Ave.     Phone: 602-397-5721
Mesa, AZ 85210     Email: Melissamen103@yahoo.com


SUMMARY OF QUALIFICATIONS

* Customer service experience in working with customers in stressful situations being calm, alert and quickly respond to needs of customers
* Excellent communication skills with a smile in person and on phone
* Multi-Tasking skills and complete projects on time
* Meet confidentiality policies and procedures
* Reliable transportation and organized lifestyle/able to work scheduled hours
* Ability to work as a team member
* Appropriate energy level with the ability to follow direction and perform tasks according to policies and procedures

PROFESSIONAL EXPERIENCE

Circle K     Chandler, AZ
Assistant Manager/Manager     July 1998 – Oct 2012
* Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
* Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
* Inventory stock and reorder when inventory drops to a specified level.
* Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.
* Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
* Prepared and review operational reports and schedules to ensure accuracy and efficiency.
* Set goals and deadlines for the site.
* Assigned employees to specific duties.
* Planned, administered and controlled budgets for contracts, equipment and supplies.
* Monitored facility to ensure safety and maintenance
* Scheduled work hours, resolved conflicts, determined salaries.

Gila River Casino     Chandler, AZ
Cage Cashier     October 2007 – August 2009
* Maintained confidentiality of customer transactions.
* Cashed checks and processed credit card advances for patrons.
* Counted funds and reconciled daily summaries of transactions to balance books.
* Recorded casino exchange transactions, using cash registers.
* Followed all gaming regulations.

Macys     Tempe, AZ
Credit Customer Service Representative      April 2001-May 2004
* Answered incoming calls, greeting callers, providing information, transferring calls when necessary.
* Performed clerical duties, such as typing, accepting orders, updating accounts.
* Resolved customer service and billing complaints by performing activities such as adjusting accounts, updating address and phone numbers.

EDUCATION

Central High School     Graduated
Davenport, IA     H.S. Diploma

  • ID#: 77335
  • Location: Mesa, AZ , 85210

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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