Nadya George 4150 E Main St,apt #2020, Mesa,Az,85205 ..(602)3210720
OBJECTIVE: I am currently seeking a job position that will allow me to expand the knowledge and abilities that I have acquired from previous work experience.
SUMMARY OF QUALIFICATIONS: For over (2) two years: I have been working in different lines of business. I have acquired great communication and customer service skills. I have demonstrated leadership abilities, organizational aptitudes and I have acquired multi-tasking proficiency. I am an eager and quick learner and I take pride in my work. I look forward to continually expanding my abilities and taking on more responsibilities. I am fluent in English, Spanish and Russian, in both spoken and written forms.
WORK HISTORY: NATIVE NEW YORKER - Hostess/Server - 1/13/2012 - Present, Mesa, AZ I am a Hostess, taking care of seating, taking calls from customers to place food orders for pickup and assisting the Servers. Additionally, I perform main secondary tasks including, assisting with food preparation, dish cleaning, organizing supplies, managing cash register and facility up-keep. During my short time there, I have learned great customer service skills, up-selling techniques and handling difficult customer situations with a positive outcome. My translation abilities are an important asset to this company as I am able to communicate effortlessly with my manager, cooks and customers of all languages that I have encoutered. MAFIA MIKE'S PIZZA - Call Representative - 10/31/2011 - 1/19/2012, Mesa, AZ Primarily, my main tasks were providing customer service, taking calls from customers to place food orders for pickup and delivery. Additionally, I performed many secondary tasks including, assisting in the kitchen with food preparation, dishwashing, organizing supplies, managing the cash register and facility up-keep. During my short time there, I practiced my customer service skills, up-selling techniques and handled difficult customer situations with a positive outcome. My translation abilities were an important asset to this company as I was able to communicate effortlessly with my manager, vendors and clients of all languages I encountered. CLEANING AUTHORITY - Cleaner/Team Leader - 10/2010 - 10/2011, Chandler, AZ My responsibilities while in this position consisted of cleaning homes, coordinating payment administration, equipment maintenance, time management and quality control. I was responsible for verifying each home was secured at the end of each appointment, verified the cleaning quality of my team and I ensured deadlines were met. I exceeded expectations in all of these areas. My attention to detail, timely and consistent attendance and dedication, earned my teamë© and managerë© respect and after 4 months of employment as a house cleaner, I was promoted to Team Leader. My translation abilities were an important asset to this company as I was able to communicate effortlessly with my manager, vendors and clients of all languages I encountered. I was also instrumental in effectively communicating with (to include relaying translated instructions from my manager, to) all of my team members and clients who spoke no English, thereby contributing to and resulting in superior team efficiency and customer satisfaction.
VOLUNTEER EXPERIENCE: Central Christian Church - Provided child care for infants and toddlers while parents attended church services. National Adoption Day - Distributed gifts and escorted families to the Court Rooms for their adoption appointments. Breast Cancer Awareness - Walking marathon. Boeing Community Service Day - Distributed toys to children and gave away free car seats to low income families, and instructed them on car seat installation and proper child restraint. Additional volunteering experience provided upon request.
REFERENCES: Annette Heidelmark (928)380-2919, Shaun Duncan (480)703-1043: Additional references provided upon request.